Frequently Asked Questions
Everything you need to know about your Freebird beauty journey.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually arriving within 7-14 business days.
Are Freebird products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Freebird products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the product is at least 50% full.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to follow your package's journey.
Do you offer professional or bulk discounts?
We do! Licensed professionals and bulk buyers can apply for our Pro Program to receive exclusive pricing and early access to new launches.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.